Refund & Cancellation Policy

This policy explains exactly when you pay us, when you do not, and how refunds work. It forms part of our Terms of Service. We have tried to write it in plain language.

1. How Our Pricing Works

• Our service fee starts from USD $100 and varies by consulate location.
• We confirm the exact fee with you in writing before any work begins. We will never charge you an amount you have not agreed to in advance.
• The fee covers our scheduling assistance only.

2. When Our Fee Becomes Payable

Our service fee becomes payable when all of the following are true:

1. An appointment has been secured for you through the official scheduling portal.
2. That appointment falls within the date range and consulate location agreed with you in advance.
3. We have sent you the official confirmation for that appointment.

If any of these is not met, no service fee is payable.

3. When You Are Entitled to a Refund

You are entitled to a full refund of any service fee paid in the following circumstances:

• No appointment secured. If we do not secure an appointment for you, no fee is payable, and any amount already paid is refunded in full.
• Wrong appointment booked. If we book an appointment that falls outside the date range or consulate location agreed with you, and you did not accept that alternative, you receive a full refund.
• Duplicate or incorrect charge. Any amount charged in error, or in excess of the fee confirmed to you in writing, is refunded in full.
• We end the engagement. If we decide we cannot continue with your case, no fee is payable and anything already paid is returned.
• We cancel before delivery. If you paid in advance for any reason and we have not yet secured your appointment, you may request a full refund at any time.

4. When a Refund Is Not Available

In fairness to both sides, a refund of our service fee is not available where:

• We have secured an appointment matching the criteria agreed with you, and you subsequently change your mind, change your travel plans, or decide not to attend.
• You or a third party cancels, reschedules or otherwise alters the appointment after we secured it.
• Your visa is refused, delayed, or placed into administrative processing. Our fee is for scheduling assistance only and is entirely unrelated to the outcome of your application.
• You supplied inaccurate or incomplete information that prevented the appointment from being used.
• You lost access to your appointment because of action taken by the portal operator or consulate in response to your own conduct.

5. Government Fees Are Not Ours to Refund

6. Cancelling Our Service

You may cancel at any time before an appointment has been secured, at no cost and for any reason. Simply email or message us. If we have already secured an appointment matching your agreed criteria at the time you cancel, the service fee remains payable, because the service has been delivered.

7. How to Request a Refund

Email contact@easyvisabooking.com with:

• The name and email address used for the booking.
• Your DS-160 confirmation reference.
• The date and amount of the payment.
• A brief explanation of why you are requesting the refund.

We acknowledge every refund request within 2 business days and give you a decision, with reasons, within 5 business days. If we get it wrong, we will say so and put it right.

8. Refund Processing Times

Approved refunds are issued to the original payment method within 5 to 10 business days. Once we have issued the refund, the time it takes to appear on your statement depends on your bank or card issuer and is outside our control. We do not deduct any administration charge from a refund.

9. Disputes and Chargebacks

If you are unhappy with anything, please contact us first. Almost every issue can be resolved quickly and directly, and we would rather fix a problem than have you go through your bank.

If you remain dissatisfied after we have responded, you retain all rights available to you, including the right to raise the matter with your payment provider or with a relevant consumer protection authority. Nothing in this policy limits your statutory consumer rights.

10. Contact Us

Questions about this policy? Email contact@easyvisabooking.com or reach us via the channels on our contact page. We aim to reply within one business day.